Frequently Asked Questions
How do I search for available rooms?
Enter your check-in and check-out dates along with the number of guests on the search page. Our system will show you all available room types across our hotels.
Can I modify or cancel my booking?
Yes, you can view and manage your bookings using the "My Bookings" page. Enter the email address used during booking to access your reservations. Cancellation policies vary by hotel.
How do I get a booking confirmation?
After completing your booking, you'll receive a confirmation page with your booking number. A confirmation email is also sent to the email address you provided.
What payment methods are accepted?
We accept all major credit cards including Visa, Mastercard, and American Express. Payment is processed securely at the time of booking.
Can I book for someone else?
Yes, you can make a booking on behalf of someone else. Simply enter their details during the booking process.
How do I contact the hotel directly?
Each hotel's contact information is available on their page. You can also reach our support team at support@smarthotel.com for assistance.